FAQ
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
2. How long does shipping take?
We are dedicated to delivering your orders promptly and securely. All orders are processed within 1 to 3 business days (excluding weekends and public holidays). Estimated delivery times range between 7 to 14 business days, depending on the shipping method and transportation conditions. Once your order has been shipped, you will receive a tracking number to follow its progress.
3. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times may vary depending on your location.
4. Can I return or exchange a product?
Yes, we offer a 30-day return and exchange policy for unused and unopened items. Please contact our support team to initiate a return.
5. How can I track my order?
After your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the carrier's website.
6. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately with a photo of the issue, and we will arrange a replacement or refund. To know more you can consult our Refund Policy here
7. How can I contact customer support?
You can reach our customer support team via email at shapeupcustomerservice@gmail.com or by using the contact form on our website or chat on our website.
8. Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Subscribe to our newsletter to stay updated on our latest offers.
9. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placing them. Contact us as soon as possible to make changes.
10. Are your products safe and of high quality?
Yes, we ensure all our products meet strict quality standards to provide the best for our customers.
11. How do I know the right size?
To ensure you choose the perfect size, please refer to our size guide, available on each product page, before placing your order. If you have any doubts or need assistance, feel free to contact our customer support—we’ll be happy to help you find the right fit!
